Delivery & payment

01Who is the seller?

Šilkinis balionėlis — Enrika Motuzaitė, individual activity certificate no. 703286. Email: decorbyenrika@gmail.com.

02Production and order confirmation

Gifts are made individually. Usual production time is 4–5 working days, excluding delivery. We confirm when production starts and the expected completion date once personalisation and payment have been agreed.

For a specific celebration date or an urgent order, contact us before ordering. Urgent orders require our confirmation. During busy periods, any longer timeframe is communicated before confirming the order.

03Delivery options

Balloon arrangements: bus parcel service. Estimated transit time is approximately 1 working day after handover to the carrier; route, collection point and timing are agreed separately.

Flower arrangements and other suitable gifts: parcel lockers, including LP EXPRESS. Estimated transit time is 1–3 working days after handover.

Delivery in person in Palanga, Klaipėda and nearby towns can be arranged at an additional charge. Same-day delivery is not guaranteed.

We ship within Lithuania. Please ask about other countries before ordering. Carrier times are estimates; the deadline for your order is confirmed separately.

04Delivery cost and collection

LP EXPRESS parcel locker for eligible gifts — €5.90. Balloon arrangements cannot be sent to lockers. This method is unavailable when the basket includes a balloon arrangement or an oversized item. Choose your locker at checkout.

Bus parcel delivery — €5.90. Enter the destination city or bus station at checkout. We confirm dispatch and collection times before sending.

Collection in Palanga (Kunigiškiai) — free. We will email the exact workshop address. You can enter a preferred date and time; these require separate confirmation.

Home delivery in Palanga (including Kunigiškiai) — €7. In Klaipėda or Kretinga — €10. Select the city and enter the delivery address at checkout. Delivery is within city limits; timing is agreed in advance.

The selected delivery charge is included in the final order and bank-transfer total. Check the collection location and contact phone before placing your order.

05How to pay?

Pay by bank transfer to the account shown below. Account details, the exact amount and payment reference appear on the order confirmation page and in your email. Make the transfer through your bank; funds are not debited automatically.

Use the reference from your order confirmation (for example, SB-1234). We check that the funds have arrived, then start production once personalisation details are agreed. Placing an order does not confirm payment.

If you have questions about the amount or delivery, contact us before paying. Other payment methods require prior agreement and are not automatically offered at checkout.

06Personalisation and appearance

Check names, wording, dates and options before confirming. Request changes promptly; whether they are possible depends on whether production has started.

Each arrangement is made individually, so the placement or varieties of flowers may vary slightly, while its overall style and elegant appearance are maintained. This does not remove the obligation to supply the agreed, conforming product.

07Returns and faulty goods

For standard goods not made to your specifications, you generally have 14 days after receipt to withdraw from a distance contract. Send a clear withdrawal statement by email; we will confirm the return address. Send the goods back within 14 days of notifying us.

The exception applies to goods made to your specifications or clearly personalised, such as gifts with your name, message or photo. Being handmade or artistic alone does not make a product non-returnable.

On a valid withdrawal, the product price and cost of the least expensive standard delivery offered are refunded. The buyer pays direct return costs if informed before purchase. Refunds are due within 14 days of notification, but may be withheld until the goods or proof of dispatch are received. Handling beyond what is necessary to inspect the goods may result in a deduction for reduced value.

For damaged or faulty goods, email decorbyenrika@gmail.com with the order number and photos. Keeping packaging is helpful but is not a condition for statutory rights. The seller remains responsible for non-conforming personalised goods; statutory remedies for defects are unaffected.

We examine a consumer’s written claim and provide a reasoned response within 14 days. If a dispute remains unresolved, you may contact Lithuania’s State Consumer Rights Protection Authority (vvtat.lrv.lt).